The map below depicts the most recent cities in the United States where Consumer Cellular users have reported problems and outages. If you are experiencing problems with Consumer Cellular, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Consumer Cellular users affected:
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In the last three months, how would you rate Consumer Cellular?
3.50 out of 5 1,502 ratings
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Consumer Cellular is an American postpaid mobile virtual network operator founded in 1995. The company offers cellphones, no-contract cellphone plans, and accessories with a focus on users age 50-plus.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Phoenix, AZ | 17 |
| New York City, NY | 4 |
| Nashville, TN | 4 |
| Houston, TX | 4 |
| Surprise, AZ | 4 |
| Culpeper, VA | 4 |
| White Salmon, WA | 3 |
| Atlanta, GA | 3 |
| Green Valley, AZ | 3 |
| Los Angeles, CA | 3 |
| Sun City, AZ | 3 |
| Glendale, AZ | 3 |
| Seattle, WA | 3 |
| Port Huron, MI | 3 |
| Franklin, NC | 3 |
| Ormond Beach, FL | 3 |
| Saint Paul, MN | 2 |
| Coatesville, PA | 2 |
| Chicago, IL | 2 |
| Davenport, FL | 2 |
| Portland, OR | 2 |
| Southport, NC | 2 |
| Claremont, NH | 2 |
| Queen Creek, AZ | 2 |
| Scranton, PA | 2 |
| Grand Rapids, MI | 2 |
| Raleigh, NC | 2 |
| Austin, TX | 2 |
| Daleville, VA | 2 |
| Spokane, WA | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Consumer Cellular Issues Reports
Latest outage, problems and issue reports in social media:
Matty 🌈 😷 (@mattyigreene) reported @Consumer_Cell It's day 9 since I lost the ability to make or receive calls on your network with my Pixel 2
- Rose257 (@Rose2573) reported
@Consumer_Cell my senior mom having issues with phone, colors fading, chat disconnects, no email response, disconnected on call. Please help.
- Matty 🌈 😷 (@mattyigreene) reported
@Consumer_Cell It's day 10 since I lost the ability to make or receive calls on your network with my Pixel 2
- Jesse Gonzales (@jgonzales1962) reported
@Consumer_Cell I called your customer service number at 8 this morning and used your call back service and have not received a phone call it’s 2pm CST I thought you were number 1 in customer service #badcustomerservice #cellphone
- Kelley Rose (@roserabbit1) reported
@Consumer_Cell Frustrating is not a word I would use. I'm angry for my 95 year old mother as it took 5 days for resolution of her issue. We will be adding her to our plan and dropping consumer cellular.
- Amber (@Sacajawea1970) reported
@GovAndyBeshear @Consumer_Cell Andy, instead of Kentucky kissing up to all these corporations that pay crappy wages, offer few benefits & treat us like wage slaves can we encourage & provide opportunities for us to become entrepreneurs? Local businesses support local communities!! Make KY for Kentuckians!!
- Nancy DeEsch (@Nancypants267) reported
@Consumer_Cell Entering day 5 with no phone service. Just need temporary password to access account & activate new CC phone. I'm not asking for the nuclear codes. Why is this so difficult?
- Adam Henry Carrière (@CarriereHenry) reported
@Wahrhaftig @Consumer_Cell @consumecell Non, it's an Android, tho I refuse to spend for fancier gadgetry designed to convert brain cells to Jell-O. Their (CON Cell) overloaded call centers are obv b/c their 'service' is a criminal joke, thus their sudden big ad buys on cable.
- annie starrett (@armoursbounty) reported
@Consumer_Cell @AmichaelCagossi @AARP I still need help.We have doctors appointments in the morning and will probably get a new service because this is horrible. No real help.
- MzMarcia (@mtirocke) reported
@consumercellular or @consumer_cell My husband has been trying for a week+ to activate his new 5G phone. Everything says the activation code is on the box, however, it is not. What can we do ? We're not amused. You're phone lines are ******* so we can't call. Please help.
- Lee Lindsey-Villanueva (@Lee7189) reported
@Consumer_Cell I have never been so unsatisfied .. and it’s been less than a month!!
- Will (@whami) reported
And then when @Consumer_Cell customer service called me back they managed to leave a voicemail without actually ringing my phone. Nice trick. Thanks for making it easy to leave you.
- R. D. Frable (@TheMinimumDose) reported
@TheTopLife @Consumer_Cell The problem is, I wish I knew of sites that report on progress of migrating customers from 3G to higher speeds
- 💙Sarim🔜FWA💚 (@SarimTheLynx) reported
@Consumer_Cell @ATT Followup please? The update did nothing, same with the instructions provided, still without mobile service, as Im sure most of the ATT sim-havers are too.
- WiseUncleBuck (@wiseunclebuck) reported
@Consumer_Cell No one from support will answer me. You’ve been a total disappointment. Is there no resolution with you?
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